Frequently Asked Questions

 
 

Not sure where to start? Check these questions out first, or give us a call!

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What is a virtual assistant?

By definition a virtual assistant (VA) is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office.  

What if i don’t know what i need?

No idea? No problem! We will sit down and determine the needs of your organization, or you individually and will develop the best plan possible in order for you or your business to succeed. All projects begin with a 30-60 minute in-person (if possible) consultation to best determine the needs of all involved, and establish a great working relationship.

What are the benefits of using a virtual assistant?

The best thing about contracting with a virtual assistant is that you get instant support of a highly skilled individual, but only when you need the services. Take some time to compare the costs of what it would be to hire a regular, full-time employee. It’s almost twice what it would cost you to hire a VA! Using a VA cuts down on your overhead as well as any employee benefits, taxes, and insurance you would normally be responsible for. There is no wasted downtime; you pay only for the time we spend working on your project or tasks.

how do i know what you're working on?

All work is tracked and reported to you in a time frame determined by our contract. You can receive daily, weekly or even monthly updates as needed. Work will also be outlined on all invoices.

How do we communicate?

We communicate through e-mail, phone, text, in-person meetings, or any way that is easy for both the VA and your organization.

How quickly will work be completed?

This is determined by the scope of work, and the time-frame established in the contract. Some projects may have a 24-48 hour turn around time, while others may be operating on a six month contract.

what types of services are offered?

Please refer to our pricing and services page for more information.

What are your office hours?

We do not keep formal office hours. This topic can be discussed further in our initial meeting.